At Sovx Technologies, I coordinated with enterprise stakeholders and project teams, translating business requirements into user stories and functional specifications with defined outcomes and business value.
I facilitated workshops and review meetings, tracked deliverables and dependencies, and followed action items through to closure. I also consolidated team inputs into reports and dashboards highlighting progress, risks, delays, and pending work.
By analyzing customer service workflows, I proposed configuration and process changes that reduced manual effort and improved response times. I maintained BRDs, process flows, specifications, and trackers, and coordinated system testing and functional and regression validation.
At Tata Communications Pvt Ltd, I facilitated customer and internal requirement discussions, translated business needs into specifications and user stories, and supported delivery coordination, process improvements, issue resolution, and stakeholder alignment.
