Gunjan Tiwari

Directed internal strategic projects and executive operations supporting the Head of Client Management and five Account Managers across ~45-50 accounts in 10 markets. Managed external B2B client and broker relationships across the full engagement lifecycle, contributing to ~10% stronger strategic-client retention.

Scaled programmes to 1,000+ participants and 100+ mentees by leading audience research, outreach, content design, partner/speaker coordination, event operations, facilitation and feedback-led improvement. Expanded stakeholder and community engagement through targeted communications and repeatable programme formats.

Improved prototype NPS from ~+2 to +5 in early global product-development discovery by translating customer interviews and behavioural feedback into personas, experience maps, journeys, prototypes and prioritised requirements. Co-developed and launched a global B2B digital communication product by coordinating three Agile workstreams across a ~65-member global distribution network.

Built B2B SaaS product-market-fit and GTM recommendations through customer discovery, ICP/segmentation, competitive analysis, enterprise buying-cycle research, value propositions, subscription logic and direct/partner route assessment. Translated technical telemetry capability into commercial and pre-sales pathways, earning 17.2/20.

Coordinated mission-critical global operations across Australia, North America and Latin America by aligning BHP stakeholders, network engineers, field teams, vendors, service centres and partners. Reduced escalations by ~20% and critical incidents by ~8% while maintaining 100% SLA governance through structured incident, problem, change and release management.

Strengthened technical research, documentation and systems-thinking discipline through structured DRDO/DESIDOC exposure, reinforcing precision, national-technology awareness, analytical synthesis and high-reliability decision habits.

Improved selected simulated airport-surface routing by ~3.9% after studying ATC, ground-to-air/air-to-air communication, radar/surveillance, CNS and A-SMGCS dependencies and modelling alternative taxi-route logic in a safety-critical operating environment.

Activities and societies: Achieved strong academic results including Online Coding 20/20, Problem Solving & Communication 19/20, Hackathon 19.3/20, Digital Leadership 18/20, and more.

MSc / Specialized Master in Strategy & Digital Business with 120 ECTS, including international company projects and a focus on strategy and digital business.

Grade: CGPA 8/10

B.Tech in Electronics & Communication Engineering with a CGPA of 8/10, placing in the top 20% of the class.