ANNETTE KOTTAYATHUKAREN

Led MiFID II, MAR, and AML compliance business analysis, delivering 4+ regulatory implementations for European banking clients. Translated regulatory requirements into functional specifications, ran SIT/UAT for audit-ready production releases, and authored SOWs; standardized BA documentation to reduce rework by 80%.

Led business analysis for MiFID II, MAR, and AML compliance projects, delivering 4+ regulatory implementations and translating requirements into functional specifications and workflows. Increased trade surveillance data quality by 70%, standardized BA documentation to reduce rework by 80%, and led SIT/UAT to improve regulatory production readiness.

Owned end-to-end requirements design for a Net Promoter Score (NPS) tracking platform, enabling real-time customer satisfaction measurement across 8 business units. Delivered the full requirements lifecycle within a 6-month engagement by coordinating product and technical stakeholders.

Owned end-to-end requirements design for an NPS tracking platform, defining functional specifications, use cases, and user stories for real-time customer satisfaction across 8 business units. Delivered the full requirements lifecycle within a 6-month engagement by coordinating product and technical stakeholders.

Led requirements gathering and documentation for a B2C trading platform, including payment and verification integrations. Managed Jira product backlog across 3+ Agile streams and delivered 90% on-time execution; redesigned ESOP workflow to reduce process friction and improve delivery governance by 70%.

Led requirements gathering and documentation for a B2C trading platform, including payment and document verification integrations. Managed product backlog and Jira-based agile execution across 3+ streams, achieving 90% on-time delivery, supporting IT audits, and redesigning ESOP workflows to reduce process friction by 70%.

Team-led Microsoft Dynamics 365 CRM implementations for banking and insurance clients, designing optimized customer and policy/service/engagement flows that improved process automation by 50%. Coordinated UAT, defect management, and user adoption programs, and produced end-to-end scoping documents for 4 BFSI clients.

Led Microsoft Dynamics 365 CRM implementations for banking and insurance clients, designing customer and policy lifecycle flows and optimizing process/automation by 50%. Managed end-to-end UAT, defect resolution, and user adoption to improve release quality, while producing BA artefacts and scoping documents for 4 BFSI clients to support delivery-ready proposals.

Delivered 10+ CRM implementations for BFSI clients, leading requirements elicitation, as-is/to-be process mapping, UAT coordination, and defect management. Redesigned customer service workflows for four clients to reduce operational friction and improve post–go-live user adoption outcomes.

Delivered 10+ BFSI CRM implementations including greenfield deployments by performing requirements elicitation, as-is/to-be process mapping, UAT coordination, and user adoption programmes. Improved operational workflows by redesigning customer service processes for multiple clients and produced scoping documents defining phased timelines, milestones, and role-based effort estimates.

ServiceNow Administration Fundamentals coursework currently in progress, expected by Q3 2026.

Completed the LSEG Capital Market & Trading Programme with London Stock Exchange Group in 2023.

Grade: First Class with Distinction

Earned a Bachelor of Computer Engineering from Mumbai University, graduating with First Class with Distinction.

Completed the HubSpot Inbound Marketing Certification.

Completed the LSEG Capital Market Certification with London Stock Exchange Group in 2024.

Completed the HubSpot CRM Software Certification (expected/completed in 2026).

Completed the course Power BI: Dashboards for beginners (expected/completed in 2026).