As an experienced system administrator with a proven track record in managing and maintaining critical IT infrastructure, I am dedicated to providing reliable and efficient support to enhance operational efficiency. Skilled in troubleshooting and resolving technical issues, optimizing system performance, and ensuring data security, I am committed to delivering exceptional service. With strong communication and problem-solving abilities, coupled with a detail-oriented approach, I strive to exceed customers' expectations through proactive and innovative solutions.
In my current role as a system administrator at First National Bank, I deliver exceptional service by resolving queries fast and effectively. I install, configure, upgrade, and administer monitoring and maintenance of operating system software and hardware. I also manage daily system capacity and health checks to ensure smooth operations. With good communication and interpersonal skills, I am able to work well with colleagues and provide excellent report writing skills.
Prior to my current role, I gained valuable experience as a System Support Technician Intern at Adcock Ingram. In this role, I installed and configured computer hardware, operating systems, and applications. I monitored and maintained computer systems and networks, providing support to staff through face-to-face interactions, remote assistance, and phone support. I also supported the rollout of new applications and devices, managed cell phone bills, and provided hardware support.
