At Majorel, I lead Workforce Management and Business Intelligence across three countries, six sites, and six client accounts supporting more than 2,000 FTE. I improved forecast accuracy from 80% to 93%, raised occupancy from 74% to 85%, and maintained 98%+ SLA while reducing overtime by approximately 8,800 hours per week.
I designed 13 executive dashboards and automated operational reporting at Majorel, reducing manual reporting by approximately five hours daily. The solutions give leaders real-time visibility into workforce performance, financial metrics, customer operations, and executive KPIs.
At SelliT Arabia, I established the operational framework and Business Intelligence platform, including 25+ automated reports and five executive dashboards. This work eliminated manual reporting, saved approximately four hours daily, and contributed approximately EGP 150,000 in additional monthly net profit.
Earlier, at Sutherland Global Services, I led Workforce Management for the Bell Canada account, maintaining 99% SLA and supporting its expansion from two to five Lines of Business. My experience also includes factory operations, enterprise systems, branch operations, technical support, and computer education.
