Amr Muhammed

Analyzed workforce data to identify inefficiencies, resulting in a 15% increase in team productivity. Utilized Excel and statistical methods to generate actionable insights for demand planning and sales operations. Collaborated with cross-functional teams to optimize workforce management processes, improving operational efficiency by 10%.

Assisted in end-to-end recruitment processes, including sourcing, screening, and interviewing candidates for various roles. Collaborated with hiring managers to understand job requirements and identify top talent, achieving a 90% candidate satisfaction rate. Conducted initial candidate screenings, reducing the time-to-hire by 15%.

Managed and optimized the workflow of 500+ daily support tickets and emails, reducing response time by 20% and improving customer satisfaction scores by 10%. Allocated tasks to agents based on skill sets, ensuring efficient task distribution and maximizing team performance.

Handled escalations from operations and client teams, resolving issues within 24 hours to maintain service levels. Led weekly delivery planning meetings with scheduling, client, and operations teams to align on goals and priorities. Implemented new solutions to improve team efficiency, reducing average handling time by 12%.

Managed resources to fulfill client requirements, ensuring 95%+ adherence to service level agreements (SLAs). Created and maintained Excel dashboards to track resource allocation and performance metrics. Onboarded and trained new team members, reducing onboarding time by 25%.

Delivered exceptional customer service to Vodafone UK customers, achieving a 90%+ customer satisfaction rate. Promoted new offers and services, contributing to a 15% increase in sales revenue.

Engaged with potential customers to promote translation services, achieving 120% of sales targets.

Resolved customer inquiries related to network services, maintaining a 95%+ resolution rate.

Studied business administration with a focus on management. Relevant coursework included Data Analysis, Operations Management, and Strategic Planning.