Griselly Toribio
@grisellytoribio
Customer-focused support professional and English teacher with strong organizational skills.
Dominican RepublicWhat I'm looking for
I am a bilingual (Spanish native, English intermediate B1) customer support professional and English teacher with experience across educational and service environments.
I taught English to learners of all ages at Madison Language Institute, bringing two years of classroom experience and a practical, student-centered approach to language instruction.
In customer support roles at Support Service Group and Solugenix, I handled inbound and outbound calls, managed inquiries, resolved issues, and followed up to ensure client satisfaction—gaining three years of combined support experience.
I hold a High School Diploma from Profesor Rafael Pérez Polytechnic Institute and pursued Computer Systems Engineering studies at UTESA (Salvador Estrella Sadhali, Santiago). I bring adaptability, responsibility, and strong digital-tool management to roles that value clear communication and problem solving.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Support Service Group
Managed customer inquiries and resolved service issues, providing timely solutions and ensuring customer satisfaction during one year in the role.
English Teacher
Madison Language Institute
Taught English classes to learners of all ages, delivering curriculum and assessing progress over a two-year period to improve language proficiency.
SOCustomer Support Agent
Solugenix
Provided exceptional customer support in a fast-paced environment, managing inbound and outbound calls and ensuring client satisfaction through follow-up and problem resolution.
Education
Degrees, certifications, and relevant coursework
Professor Rafael Pérez Polytechnic Institute - El Inco
High School Diploma, General Secondary Education
Completed a High School Diploma at Professor Rafael Pérez Polytechnic Institute - El Inco in Santiago.
USUniversidad Tecnológica de Santiago (UTESA) - Salvador Estrella Sadhali, Santiago
Bachelor of Engineering, Computer Systems Engineering
Studied Computer Systems Engineering at UTESA Salvador Estrella Sadhali campus in Santiago.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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