Griselda Chavez

Oversee daily freight terminal operations to ensure efficiency, safety, and on-time performance. Supervise drivers, dock, and administrative staff while managing dispatching, BOL/invoice approval, and process improvements to control costs.

Managed daily service center operations, handling BOL processing, routing, and dispatch to ensure timely completion of tasks. Acted as primary customer contact to resolve service issues and followed up on unpaid invoices.

Oversaw day-to-day branch operations and maintained safety compliance as Safety Officer. Coordinated pickups/deliveries, managed AP/AR processes, and supervised drivers and dock staff to ensure operational accuracy.

Managed shipment tracking and agent communications across U.S. branches, processed HBOLs, and coordinated with finance to ensure timely payments and resolve payable disputes.

Addressed customer service issues, processed BOLs, coordinated with carriers for pickups, and managed invoicing and delivery status updates to ensure timely shipments.

Supervised a team of 6 to manage claims ranging from $10,000 to $1,000,000, issuing and processing customer claim checks and ensuring timely resolution.

Responded to customer and carrier inquiries, scheduled pickups, ensured accurate BOL documentation, and tracked shipments to provide delivery updates.

Completed High School Diploma at Peoria High School in 2009.