Open to opportunities

Gregory Sweat

@gregorysweat

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Analytic professional with 10+ years in the firearms industry.

United States

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What I'm looking for

I am looking for a role that values community engagement and offers opportunities for growth.

I am an analytic and detail-oriented professional with over 10 years of extensive experience in the firearms industry. My journey has been marked by a commitment to excellence and a passion for problem-solving, which I believe are essential in serving the community effectively. Currently, I work as a Customer Service Representative for the City of Lakeland, where I handle customer inquiries, manage power outage reports, and collaborate with various departments to ensure seamless service delivery.

Previously, I held positions as a Lead Sales Associate at Red Wing Shoes and Sales Lead at Shooter’s World, where I honed my skills in customer relations, sales, and team management. My ability to connect with customers and provide tailored solutions has consistently resulted in exceeding sales metrics and fostering a positive community presence. I take pride in my leadership roles, where I have coached and trained new employees, ensuring they are equipped with the necessary skills to succeed.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

City Of Lakeland

Mar 2024 - Present (1 year 4 months)

Managed customer service calls, addressing power outages, billing concerns, and coordinating with the Water Department for overflow calls. Scheduled electricity audit appointments and assisted supervisors with customer callbacks, adhering to performance metrics.

Customer Service Billing Power Outage Reporting Problem Solving Data Entry Communication

Lead Sales Associate

Red Wing Shoes

Jan 2019 - Present (6 years 6 months)

Maintained sales metrics and utilized problem-solving skills to assist customers in finding appropriate footwear. Handled cash transactions, provided training for new employees, and managed customer relations with corporate.

Sales Customer Service Inventory Management Marketing Problem Solving

Sales Lead

Shooter’s World

Oct 2017 - Present (7 years 9 months)

Monitored firearm range for safety and provided coaching on firearm handling and techniques to customers and team members. Managed a team of five sales associates, offering feedback on sales strategies and ensuring legal firearm acquisition paperwork.

Firearm Safety Sales Management Team Leadership Regulatory Compliance Inventory Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Families of Faith Christian Academy

High School Diploma, General Studies

Completed a high school curriculum, which included elective courses taken online. Graduated 4th in the class in May of 2016.

Keiser University

Associate's Degree, Criminal Justice

Pursued a degree program focused on the Criminal Justice System. Although not graduated due to financial difficulties, successfully progressed and passed all criminal justice-based courses.