Great Agbonifoh
@greatagbonifoh
Customer service specialist with IT support experience at MORPOL ENGINEERING SERVICES LIMITED, helping restore a major network outage.
NigeriaWhat I'm looking for
At MORPOL ENGINEERING SERVICES LIMITED, I supported staff with day-to-day technical issues and provided remote assistance using AnyDesk. I followed reported problems through diagnosis and resolution, including hardware, software, and connectivity issues.
I also prepared reports for management and coordinated other IT support personnel when required. I contributed to restoring a major company network outage and received the HSC Award for Best Staff of the Year.
At NIGERIA PORT AUTHORITY, I provided first- and second-level support and assisted users through direct troubleshooting. I also supported backup, recovery, and data migration activities.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Morpol Engineering Services Limited
Nov 2024 - Aug 2026 (1 year 9 months)
Provided day-to-day IT support, remote assistance to staff in Lagos and Bonny, and prepared reports on issues and resolutions. Coordinated IT support personnel and received the HSC Award for Best Staff of the Year.
IT Specialist
Nigeria Port Authority
Jan 2022 - Feb 2024 (2 years 1 month)
Provided first- and second-level support for hardware, software, and network issues, and assisted users through direct troubleshooting. Prepared IT reports and supported backup, recovery, and data migration activities.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
CCNA — Cisco Certified Network Associate, Network Engineering
In progress as of 2026, pursuing the Cisco Certified Network Associate (CCNA) certification.
Cisco Networking Academy
Cisco Networking Devices and Initial Configuration, Network Engineering
2026 - 2026
Completed the Cisco Networking Devices and Initial Configuration course in 2026.
Federal University of Petroleum Resources, Effurun (FUPRE)
Bachelor of Science, Computer Science
2018 - 2024
Grade: Second Class
B.Sc. in Computer Science from the Federal University of Petroleum Resources, Effurun, completed in 2024 with Second Class honors.
Coursera
Data Analysis, Data Analysis
Completed a Data Analysis course on Coursera in 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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