At Best Buy, I provided technical support to US-based customers with software, account, device, and connectivity issues. I conducted remote support sessions and guided customers through troubleshooting.
I supported customers over chat and voice, explained technical steps in customer-friendly language, and documented incidents in ticketing systems. I also assisted with password resets, application support, and basic Windows troubleshooting.
I followed support processes and SLA requirements, escalated complex or unresolved issues, and maintained case notes and follow-up. My technical knowledge includes basic macOS, connectivity troubleshooting, and basic DNS.
