At CSS Corp, I delivered Tier-2 technical support for US software and hardware customers, investigating and reproducing complex issues and escalating actionable reports to tier-3 engineering teams.
I also authored knowledge base articles and troubleshooting steps to help customers resolve recurring issues independently.
At SITEL India Pvt Ltd, I supported customers with OS, browser, and application loading errors, guiding non-technical users through troubleshooting and sharing recurring pain points with team leads.
At Tenpath (247 Headhunting), I managed written communications and escalations across enterprise client accounts, created onboarding documentation and troubleshooting SOPs, and delivered communication training. In my current remote consulting practice, I manage candidate communications, screening interviews, and onboarding logistics across international markets.
