Graham Mann

Led Unito's app-platform squad and pricing program. Over 2019–25, average sale price and LTV each grew ~5x; company-wide gross MRR churn and customer churn each fell by a third.

Shipped SSO and notifications with engineering and design, and improved sync visibility so customers could see issues or confirm there were none. Nearly every enterprise account used the sync visibility features we shippe

Led the engagement and app-platform squads across activation and retention. With engineering, cut the share of new users hitting app errors each month by more than 80%.

Improved onboarding and Flow Builder, Unito's core activation experience. Work on the invite journey increased referrals and members per organization.

Led customer-facing sync visibility and billing and usage improvements. Contin

Ran Unito's growth experimentation program across signup, activation and pricing. The usage-based pricing test I led outperformed the old plan.

Found opportunities in website, funnel and product data, then designed tests with engineering and marketing, rolled them out behind LaunchDarkly flags, and analyzed the results. Tests included onboarding, trial and freemium offers, and upgrade emails.

Wo

Cofounded a company that used optimization software to improve scheduling and utilization for ground and aviation transportation operators; went through Techstars NYC in 2017.

I worked with operators to understand their workflows, shaped the product and its demos, tested it with users, and worked with clients during engagements to fit it to their operations.

I also led much of our sales on a s

Completed the Founder Institute program in 2015, then advised founders in later cohorts through 2018 on customer discovery, product direction and growth.

Worked with startups in the Techstars Boston program on product, technical and growth questions: researching customers and markets, pressure-testing product decisions, and preparing for mentor and customer meetings.

Cofounded a marketplace connecting clients with drone operators and led the product and pricing.

We built software to help clients find a suitable operator and help operators manage inquiries, pricing, billing and missions.

Founded SAVR and led the product and early development of software to improve customer engagement in the energy sector.

Leader of three-member Inshore Rescue Boat Crew in Mahone Bay, Nova Scotia, tasked primarily with search-and-rescue operations over approximately 100 nautical miles of coastline through the summer months.

As coxswain, held responsibility for all search-and-rescue taskings, team management, media interactions, public education and overall operations.

May 2022

Nov 2021

May 2020

Oct 2019

May 2017 · Expired Jul 2019

Greville Smith Scholar (full scholarship), Dean's Honour List (top 10% in engineering)

Ranked first in graduating class, IB Diploma