Open to opportunities

Ray Tam

@raytam

AI Product Manager shipping compliant AI products in regulated spaces—turning messy data into actionable customer experiences.

Canada

Message

What I'm looking for

I’m looking for a product role where I can ship AI end-to-end in regulated environments—pairing rigorous requirements, fast experimentation, and customer discovery to build compliant experiences and measurable growth with strong engineering collaboration.

I’m a PM with 5+ years shipping AI products in regulated verticals, focused on turning messy inputs into compliant, high-impact workflows. At Liferaft, I led AI triage at millions of posts/day, and at TH Financial I launched compliant payment features. I’m excited to turn nesto's Maestro AI into the standard for Canadian mortgage underwriting.

At Liferaft, I led AI product development across three engineering pods, delivering products that drove $700K in ARR. I shipped OCR-powered search that reduced alert noise by up to 30%, and designed a resilient AI triage pipeline with 98% real-time uptime, including graceful UX degradation under 5× volume spikes. I also operationalized domain expertise into structured expert advisory loops, cutting cross-functional feedback cycles 3×, and ran customer interviews to validate initiatives and shape the roadmap.

Earlier, I helped launch Tims Credit Card in a regulated financial environment in 4 months, navigating compliance to drive 48% conversion growth. I built a forecasting tool using Amplitude and SQL to lift application conversion from 15% to 24.4%, and integrated an ADA chatbot into the credit card application funnel—improving conversion by 7% while reducing support tickets by 4%. I’ve also scaled product outcomes through customer-focused CRM personalization, optimized delivery integrations, and co-founded AI-enabled marketplaces and Shopify B2B platforms.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

Liferaft

Jul 2025 - Present (1 year)

Led AI product development across three engineering pods, shipping OCR-powered search and designing an AI triage pipeline processing millions of posts/day. Reduced alert noise by up to 30%, achieved 98% real-time uptime, and accelerated feedback cycles by 3x through structured expert advisory loops.

AI Product Development Triage Real Time Systems Product Requirements Expert Advisory Loops Customer Discovery

Current

Co-founder & Product Manager

Current

Northern Glamping

Jan 2023 - Present (3 years 6 months)

Owned end-to-end product development, scaling a Shopify B2B e-commerce platform to $200K+ revenue. Used AI-driven competitive pricing and iterative feature launches to drive ongoing product growth.

Shopify B2B E Commerce Product Development AI Driven Competitive Pricing

Co-founder & Product Manager

Campiio

Jan 2024 - Jul 2025 (1 year 6 months)

Co-founded and led product for a peer-to-peer reservation marketplace, leveraging AI-driven workflows and conducting 100+ user interviews to reach 25% supply penetration in 6 months. Wired the platform in Figma and ran SQL-driven A/B tests on pricing, increasing transaction success by 15%.

Workflows User Interviews Figma SQL A B Testing Pricing Experiments Product Management Peer to Peer Marketplaces

Associate Product Manager – Credit Cards

Tim Hortons Financial (Restaurant Brands International)

Jan 2021 - Jan 2024 (3 years)

Launched Tims Credit Card in a regulated environment, navigating compliance to drive 48% conversion growth in 4 months. Built an Amplitude-and-SQL forecasting tool and integrated an ADA chatbot into the credit card application funnel to lift conversion by 7% while reducing support tickets by 4%.

& Compliance Amplitude SQL Forecasting ADA Chatbot Integration Conversion Rate Optimization

Sr. Analyst – Restaurant Technology

Restaurant Brands International

Jan 2020 - Jan 2021 (1 year)

Improved Burger King Canada app engagement using CRM personalization, raising MAU from 29% to 40% and driving $884K in monthly app sales. Optimized third-party delivery integrations across 200+ stores to improve order accuracy and speed of service by 15%.

Delivery Integration Optimization Order Accuracy Improvement Service Speed Improvement