GGGracian Guthrie
@gracianguthrie
Motivated professional leveraging customer service and technical skills.
JamaicaWhat I'm looking for
I am a motivated and adaptable professional with a strong background in customer service, technical support, and administrative roles. My experience spans various remote positions where I have honed my skills in delivering high-quality service and ensuring customer satisfaction. I thrive in dynamic work-from-home environments and am committed to continuous learning and improvement.
Currently, I work as a Credit Consultant at Credit Joy, where I provide expert support for customer inquiries and account issues. My previous roles include customer service positions at 24-7 Intouch and Itel BPO, where I effectively handled escalated issues and maintained data accuracy. My ability to analyze market trends in Forex trading has further enhanced my analytical skills, making me a well-rounded candidate for remote opportunities.
Experience
Work history, roles, and key accomplishments
Credit Consultant
Credit Joy
Jan 2025 - Present (6 months)
Provided expert support for customer inquiries and account issues, resolving billing concerns and explaining financial products. Updated client records in real-time CRM systems, ensuring high customer satisfaction in a fully remote environment.
Forex Trader
Forex Trading
Oct 2020 - Present (4 years 9 months)
Analyzed market trends, geopolitical events, and macroeconomic indicators to inform trading decisions. Executed currency trades across various platforms while adhering to compliance regulations and risk management protocols.
Customer Service Agent
24-7 Intouch
Jan 2022 - Aug 2022 (7 months)
Delivered customer support via phone and live chat, handling escalated issues with professionalism. Tracked inquiries and resolved issues efficiently within ticketing systems.
Sales Expert
Centerfield
Dec 2019 - Jul 2020 (7 months)
Met and exceeded sales quotas consistently. Utilized online tools to manage leads and follow-up virtually with clients.
Collections & Customer Service Agent
Itel BPO
Sep 2020 - Jan 2021 (4 months)
Collected overdue payments and negotiated payment plans while maintaining confidentiality and data accuracy. Worked in hybrid/remote settings to meet campaign needs.
Customer Care Associate
Conduent
Aug 2019 - Dec 2019 (4 months)
Addressed client needs effectively via digital platforms. Documented all customer interactions accurately to maintain comprehensive records.
Education
Degrees, certifications, and relevant coursework
Holland High School
CAPE, Business and Communication Studies
Grade: Grade 1 (Entrepreneurship), Grade 3 (Communication Studies), Grade 2 (Tourism), Grade 3 (Management of Business)
Completed CAPE examinations in Entrepreneurship, Communication Studies, Tourism, and Management of Business. Achieved strong grades, including a Grade 1 in Entrepreneurship.
Tacky High School
CSEC, General Studies
Grade: English A – 1, Mathematics – 2, Principles of Business – 1, Social Studies – 2, English B – 2, Information Technology – 1, Theatre Arts – 1, Office Administration – 1, Integrated Science – 3
Activities and societies: Head Girl (2017–2018), Winner – Miss Tacky Talent & Awareness Competition (2017)
Achieved excellent results in CSEC examinations, including Grade 1s in English A, Principles of Business, Information Technology, Theatre Arts, and Office Administration. Also completed City and Guilds Certifications in Mathematics Stage 3 (Distinction) and English Speaking & Listening Stage 3 (Merit).
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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