Looking for a job

Grace Muhlach

@gracemuhlach

Message

Project Manager at CareLinx who resolved 1,200+ product escalations and improved customer feedback.

Philippines

Message

At CareLinx, I coordinated product timelines and milestones across cross-functional stakeholders and served as the primary owner for product escalations, resolving 1,200+ tickets. I also supported the Jira ticketing system rollout and worked with engineering to surface delivery risks and coordinate API-driven integrations.

I launched a Customer Advisory Board with 50+ users, translating customer insights into roadmap inputs and improving engagement by 15%. At Muhlach Bakery, I currently support the Operations Director and advise on employee escalations, policies, and SOPs; earlier at CareLinx, I supported HR operations and standardized onboarding workflows.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant to Operations Director

Current

Muhlach Bakery

Aug 2025 - Present (1 year 3 months)

Provide executive, operational, and HR support to the Operations Director, managing priorities, driving cross-functional coordination, and ensuring smooth execution of business initiatives.

Executive Support Calendar Management Cross functional Coordination HR Consulting Employee Handbook SOPs Process documentation

Product Coordinator / Product Operations

CareLinx

May 2022 - Jul 2025 (3 years 2 months)

Coordinated project timelines, milestones, and dependencies across cross-functional stakeholders, supported operational rollout of Jira ticketing system, and resolved 1,200+ tickets while maintaining SLAs.

People Operations Coordinator / HR Operations

CareLinx

Nov 2019 - May 2022 (2 years 6 months)

Supported HR operations for 300+ employees, coordinating onboarding, offboarding, and employee lifecycle changes, and managed onboarding of 30+ hires per month.

HR Operations Onboarding Offboarding Compliance Interview Scheduling Workday ADP Lattice Zenefits Process Improvement

Amenity Specialist

Lumina First Service Residential

Nov 2018 - Nov 2019 (1 year)

Reduced escalation calls by 24% by creating a sense of community and proactively anticipating resident concerns.

Customer Service Community Building Escalation Management

Education

Degrees, certifications, and relevant coursework

Claremont Lincoln University

Master of Arts, HR Management

Activities and societies: Honor Student, Student Changemaker Award, Commencement Ceremony Student Speaker

Master of Arts in HR Management, awarded in 2024. Recognized as an Honor Student and Student Changemaker, and served as Commencement Ceremony Student Speaker.