grace karanja

Participated in strategic decision-making for school development and student welfare programs. Represented parent community interests in educational policy discussions and collaborated with school administration to improve academic standards and infrastructure.

Established and operated an independent restaurant, managing daily operations including menu planning, staff management, and customer service. Improved profitability through cost control and inventory management, grew local clientele with marketing strategies, and maintained health and safety compliance.

Managed greenhouse farming and custom bakery operations, implementing efficient irrigation and harvest systems and building local distribution networks. Handled administration including financial tracking, inventory control, and client relationship management to ensure smooth order fulfillment and operational efficiency.

Led restaurant operations managing 25+ staff across front-of-house and back-of-house teams. Increased customer satisfaction by 30%, reduced operating costs by 15% on a KES 15M+ annual budget, grew customer traffic by 20%, and ensured 100% compliance with food safety and health regulations.

Supervised food and beverage operations for a 50+ seat restaurant with a team of 15 staff members. Improved staff productivity by 25%, reduced food waste by 20%, and coordinated wedding receptions and private events for up to 100 guests while maintaining inventory control and cash-handling SOPs.

Supervised hotel restaurant and room service operations to ensure guest satisfaction and service excellence. Managed beverage department scheduling, coordinated events for up to 150 guests, supported service training for new staff, and maintained inventory management systems to maximize operational efficiency.

Managed guest reservations and dining room operations in a busy café environment, maintaining cleanliness and food presentation standards through daily inspections. Trained new employees on POS and service protocols, handled cash and card processing accurately, and resolved guest complaints to support repeat business.

Provided direct patient care and assisted individuals with disabilities with activities of daily living, behavior support, and individualized care planning. Administered medications per protocol, maintained accurate documentation, supported safe patient transfers using Hoyer lifts, and coordinated meal planning based on dietary restrictions with an interdisciplinary treatment team.

Provided therapeutic support and supervision for students with behavioral and developmental challenges and implemented individualized care plans. Administered medications per protocol, performed crisis intervention including physical restraint when necessary, participated in multidisciplinary meetings, and responded to medical emergencies with first aid.

Professional Foundation & Data Analytics Specialization with current enrollment. Focus areas include data analytics competencies for business efficiency.

Mastering Supervision: Skills and Strategies for Effective Leadership course completed in January 2026. Covers supervision and leadership skills and strategies.

Virtual Assistant Program (10/2025 to 12/2025). Built skills in administrative support, email and calendar management, customer communication, data entry, online research, and digital productivity tools.

Diploma in Foundation in Travel and Tourism (09/2014 to 03/2015).

Certified Nursing Assistant training completed starting 08/2008. Focused on nursing assistant competencies as indicated in the education details.

Diploma in Community Oral Health (09/2001 to 09/2004).

Kenya Certificate of Secondary Education (K.C.S.E) completed from 01/1997 to 12/2000.