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Grace GunnGG
Open to opportunities

Grace Gunn

@gracegunn

I manage hospitality operations that create exceptional guest experiences.

Canada
Message

What I'm looking for

I'm looking for an operations or hospitality management role where I can lead teams, improve service delivery, coordinate events and logistics, and create high-quality guest experiences in a fast-paced environment.

I manage day-to-day operations at Dreamsea Surf Camp Costa Rica, overseeing accommodations, restaurant and bar services, reservations, volunteer schedules, events, surf lessons, and community activities for a 120-person-capacity hostel.

I've built my career across Hacienda Tamarindo, Les Sommets, self-employed landscaping, and Uniprix, leading teams, resolving customer concerns, coordinating logistics, and maintaining high service standards in fast-paced environments. As a former varsity rugby athlete with a Biology degree, I bring a hands-on, calm-under-pressure approach to operations and guest satisfaction.

Experience

Work history, roles, and key accomplishments

HT
Current

Hospitality Manager

Hacienda Tamarindo

Sep 2024 - Present (1 year 11 months)

Oversees day-to-day operations of a dynamic surf camp, managing accommodations, restaurant, bar, and event planning to ensure an exceptional guest experience. Coordinates guest reservations and volunteer schedules, leads a diverse team, and implements systems for efficient check-in/check-out and customer feedback resolution.

SE

Landscaping Expert

Self-Employed

Jun 2017 - Sep 2024 (7 years 3 months)

Mentored new employees and contractors in landscaping tasks and equipment operation. Streamlined landscaping efforts by maintaining lawns, gardens, walkways, and outdoor spaces in pristine condition year-round.

LS

Operateur Mechanique

Les Sommets

Jan 2017 - Apr 2024 (7 years 3 months)

Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers. Operated chair lifts safely and efficiently, maintained accurate records, and coordinated with ski patrol for guest safety.

LS

Customer Service

Les Sommets

May 2023 - Oct 2023 (5 months)

Managed registration processes efficiently and provided exceptional customer service, resolving complaints and answering queries promptly. Handled high call volumes while maintaining high customer service standards.

UN

Pharmacy Assistant

Uniprix

Jan 2020 - Aug 2020 (7 months)

Assisted pharmacists in maintaining an organized and clean pharmacy environment, greeted customers, and supported inventory management. Counted and labeled prescriptions, received deliveries, and collaborated with healthcare professionals for patient care.

Education

Degrees, certifications, and relevant coursework

Concordia University logoCU

Concordia University

Bachelor of Science, Biology

2020 - 2024

Pursued a Bachelor of Science in Biology, developing a strong foundation in scientific principles and analytical skills.

John Abbott College logoJC

John Abbott College

Associate's Degree, Science

2017 - 2020

Completed an Associate's Degree in Science, gaining foundational knowledge in various scientific disciplines.

Tech stack

Software and tools used professionally

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