Grace Godwin
@gracegodwin1
I resolve customer and student issues quickly across phone, email, live chat, and social channels.
NigeriaWhat I'm looking for
At Miva Open University, I support 60–70 students daily across phone, email, and live chat, responding within an average of two minutes and helping achieve a 90% retention rate.
Previously at Web Work Tools, Ltd., I handled high-volume customer inquiries, orders, and service requests while maintaining a 95% first-contact resolution rate. I keep accurate CRM records, follow through after resolution, and bring calm, empathy-led communication to every interaction.
Experience
Work history, roles, and key accomplishments
Student Success Advisor
Miva Open University
Jul 2025 - Present (1 year 1 month)
Serve as the first point of contact for students, responding to inquiries via phone, email, and live chat within an average of 2 minutes. Resolve student concerns and complaints efficiently, escalating complex cases to the appropriate department when necessary.
Customer Support Representative
Web Work Tools, Ltd.
May 2023 - Apr 2025 (1 year 11 months)
Responded promptly and professionally to customer inquiries across phone, email, live chat, and social media platforms. Processed orders, forms, applications, and service requests accurately and in line with company procedures.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Arts, Mass Communication
2017 - 2022
Bachelor of Arts in Mass Communication from the University of Nigeria, Nsukka, completed in 2022.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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