Open to opportunities

Mary Jumbo

@maryjumbo

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Customer Engagement Specialist delivering empathetic service, conflict resolution, and strong client outcomes.

Nigeria

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What I'm looking for

I’m looking for a customer engagement or customer care role where I can deliver empathetic service, resolve inquiries calmly, and support teams with accurate documentation and reporting—while continuing to build skills in data analysis and customer experience.

I’m a Customer Engagement Specialist focused on delivering high-quality service in fast-paced environments. I guide individuals and groups to satisfactory agreements through effective communication and conflict resolution, while staying committed to ethical guidelines and positive client relationships.

In my current role as a Social and Emotional Learning (SEL) Facilitator, I handle daily communications with parents and guardians with empathy and efficiency. I provide personalized support to students and families, collaborate with colleagues to maintain smooth operations, and keep detailed records to generate timely reports.

Previously, I supported customer care and service delivery through phone, email, and in-person interactions, resolving complaints promptly and maintaining accurate customer records. I also bring experience with documentation management, CRM tools, call and data management, and structured reporting from monitoring and evaluation work that included field visits, stakeholder meetings, and quality assurance support.

Experience

Work history, roles, and key accomplishments

Current

SEL Facilitator

Current

Crestforth International School

May 2024 - Present (2 years 2 months)

Handled daily communications with parents and guardians, addressing concerns with empathy and efficiency. Supported students and families, collaborated with colleagues to maintain service standards, and maintained detailed student progress records with timely reports.

Verbal And Written Communication Collaboration Active Listening Call management Document Management Data Management Critical Thinking Microsoft Office Excel Word PowerPoint

Customer Care Support

Integrated Services for Health Care

Nov 2020 - Apr 2024 (3 years 5 months)

Responded to customer inquiries via phone, email, and in person, resolving complaints while maintaining customer satisfaction. Updated customer records and documented interactions, collaborating with internal teams to ensure timely service delivery.

Verbal And Written Communication Conflict Resolution Active Listening Call management Data Management Document Management CRM Tools

Customer Service Representative

Dantech Computers

Sep 2018 - Mar 2020 (1 year 6 months)

Assisted customers with product and service inquiries, efficiently processing sales, orders, and service requests. Troubleshot basic customer issues, escalated complex cases, and maintained accurate customer records while providing after-sales support.

Verbal And Written Communication Active Listening Call management Document Management Data Management CRM Tools Critical Thinking

Monitoring & Evaluation Assistant

FHI360 (SIDHAS Project)

Nov 2017 - Dec 2018 (1 year 1 month)

Conducted field visits and stakeholder meetings to gather feedback and resolve program issues. Supported data collection and analysis, performed quality assurance activities, and prepared reports to improve service delivery.

Data Management Document Management Quality Assurance Report Writing Critical Thinking

Psychology Intern

Federal Medical Center

Nov 2016 - Oct 2017 (11 months)

Registered patients and provided psychological support in a busy clinical environment. Assisted nursing staff with daily operations while maintaining professionalism and care.

Active Listening Verbal Communication Document Management

Volunteer

FHI360 (SIDHAS Project)

Jun 2016 - Jan 2017 (7 months)

Assisted clients directly in healthcare settings to support proper treatment adherence. Collaborated with medical teams to help achieve program goals.

Collaboration Active Listening Document Management

Industrial Training Intern

Neuro-Psychiatric Hospital

Mar 2013 - Feb 2014 (11 months)

Processed laboratory samples and maintained accurate records in the Social Works Department. Supported report writing and quality control activities.

Document Management Quality Control Report Writing Data Management Attention To Detail

Administrative Secretary

Sonna Computers Ltd

Jul 2011 - Nov 2013 (2 years 4 months)

Coordinated incoming and outgoing calls, emails, and official correspondence to support effective communication. Performed general administrative duties and supported HR functions to maintain organizational efficiency.

Verbal And Written Communication Document Management Microsoft Office Excel Word PowerPoint