Looking for a job

Mary Jumbo

@maryjumbo

Message

I support customers through onboarding, high-volume calls, scheduling, and CRM-driven follow-up.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, customer service, or call center role where I can use onboarding, CRM management, scheduling, proactive follow-up, and issue resolution to improve customer satisfaction and retention.

I've supported clients at Laurette Culture & Design, Family Health International (360), and Gold Coast Property through onboarding, scheduling, service questions, and proactive follow-up.

At Family Health International (360), I managed 60+ inbound and outbound calls daily, maintained accurate CRM records, and built relationships through active listening and personalized support.

I identified recurring customer concerns and contributed feedback to a script change that reduced average call time by approximately one minute.

I'm experienced with Salesforce, HubSpot, Zendesk, Freshsales, Zoho CRM, Calendly, phone, email, and chat support, with a focus on clear communication, accurate records, and smooth customer journeys.

Experience

Work history, roles, and key accomplishments

Sales Development Representative

Gold Coast Property

Jul 2025 - Jul 2026 (1 year)

Engaged prospective renters and buyers through calls and messages, recommending property-viewing options. Coordinated viewing schedules and maintained CRM documentation to prevent missed contact with warm leads.

Lead Qualification Outbound Calls CRM Management Appointment Scheduling Follow up Customer Engagement Data Accuracy Communication Skills

Customer Support Specialist

Laurette Culture & Design

Jan 2024 - Mar 2025 (1 year 2 months)

Guided new students and clients through onboarding, explaining enrollment steps and service expectations. Responded to client questions and coordinated orders and client records across departments.

Client Onboarding Customer Engagement Relationship Management Issue Resolution CRM Management Email Support Phone Support Appointment Scheduling Data Accuracy Process Improvement

Call Center Representative

Family Health International (360)

Jan 2021 - Dec 2023 (2 years 11 months)

Managed 60+ inbound and outbound customer calls daily, explaining service options and maintaining accurate CRM records. Identified recurring concerns and contributed to a script change that reduced average call time.