pascal Ayo

Transcribed audio and video recordings with high accuracy, capturing dialogue, speaker changes, timestamps, and contextual details. Produced clean and full-verbatim transcripts while following client-specific formatting and guidelines.

Trained and evaluated large language models by labeling 2,500+ data points daily with 99.2% accuracy. Performed sentiment analysis, entity recognition, and prompt response scoring that reduced error rates by 35%.

Delivered exceptional support to 80–100 customers daily via phone, chat, and email, achieving 97% customer satisfaction score. Resolved technical and billing issues within average 3-minute handle time and upsold retention packages generating $18,000 additional monthly revenue.

Accurately entered and verified 1,200+ records per shift across spreadsheets and proprietary platforms with 100% quality audit pass rate. Completed high-volume transcription and categorization projects 40% faster than team average.

Supported 3 busy executives simultaneously by managing calendars, booking travel, and handling 150+ weekly emails with zero scheduling conflicts. Created and maintained client databases, social media content calendars, and expense reports that streamlined operations by 50%.

Activities and societies: Relevant Coursework: Financial Accounting, Management Accounting, Cost Accounting, Auditing, Taxation, Financial Management, Accounting Information Systems

Bachelor of Accounting degree from Federal University Lokoja, graduated in October 2025.

Activities and societies: Honor Roll all 6 years | Vice president of Business Students Association

High School Diploma from Bishop Delisle College Lokoja, graduated in June 2020.