At Movate, I provide voice support for network and connectivity issues, troubleshooting internet connections, routers, and network configurations. I use Salesforce to document and track cases, and escalate complex issues when needed.
Previously, I supported customers with Wi-Fi-enabled surveillance cameras at IOPEX Technologies and handled technical and billing inquiries at Sutherland Global Service. At Teleperformance, I reviewed insurance applications, assessed risk, and made coverage recommendations under underwriting guidelines.
