Gopala Krishna Soma
@gopalakrishnasoma
Technical writer with 5 years’ experience creating structured ERP and enterprise documentation.
IndiaWhat I'm looking for
I’m a Technical Writer with 5+ years of experience creating structured product documentation, user guides, release notes, and online help systems for ERP and enterprise software platforms. I focus on reusable, topic-based content that teams can scale with confidence.
In my current role, I author and manage documentation using Oxygen XML Editor, DITA/XML, and a Git-based CMS to ensure version control, traceability, and streamlined publishing. I partner with product and engineering teams to refine field-level descriptions and configuration details that improve clarity and usability.
I also support AI-enabled product workflows by serving as a Prompt Engineer for AI (Claude)-driven features, designing and optimizing prompts for real product use cases. Alongside this, I’ve taken on Scrum Master responsibilities, organizing sprint workflows and enabling structured task tracking within JIRA.
I’ve earned recognition including ‘Best Contributor Award,’ Star Performer, and Most Valuable Performer of the Quarter for delivering high-quality documentation and training assets. I bring Agile documentation practices, information mapping, and clear, user-focused writing to help customers onboard and succeed faster.
Experience
Work history, roles, and key accomplishments
Technical Writer
Suitefy Cloud Systems
Mar 2025 - Present (1 year 3 months)
Developed user guides, release notes, troubleshooting guides, and functional documentation for a cloud-based ERP platform using Oxygen XML Editor and a Git-based CMS. Also served as an AI prompt engineer for Claude-driven features and supported sprint workflows and task tracking in JIRA.
Created online help, user guides, admin guides, release notes, white papers, and feature comparison documents for Clear Path Forward Data Exchange products following Agile processes. Collaborated with product, engineering, UX, SMEs, and QA teams to improve usability and kept documentation updated across software releases using content management tools.
Created and updated technical manuals, user manuals, installation guides, and release notes based on client requirements, including online help content. Applied information mapping and topic-based authoring using DITA/XML tools (Arbortext and Oxygen XML Editor), and produced supporting graphics with Visio and Snagit.
Education
Degrees, certifications, and relevant coursework
Vasireddy Venkatadri Institute of Technology
Bachelor of Technology, Mechanical Engineering
2017 - 2020
Grade: 8.6/10.0 GPA
Completed a Bachelor of Technology in Mechanical Engineering at Vasireddy Venkatadri Institute of Technology. Graduated with a GPA of 8.6 out of 10.0.
M.B.T.S Govt. Polytechnic
Diploma, Mechanical Engineering
2014 - 2017
Grade: 93/100
Completed a Diploma in Mechanical Engineering at M.B.T.S Govt. Polytechnic. Secured 93% in the diploma.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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