Goodness Titus

I've supported customers across JAC Motors Elizade Autoland, Herbal Point Services, and Transnnet Financials, resolving enquiries through phone, email, live chat, and social channels.

At JAC Motors, I served as the first point of contact for after-sales customers, maintained service records in Microsoft Dynamics 365, escalated repair issues to the workshop team, and prepared daily reports in Excel.

At Herbal Point Services, I handled support through AiSensy live chat, email, and social media, improved response templates using recurring customer feedback, trained new staff, and coordinated delivery issue resolution with dispatch.

Previously, I guided loan customers from application through repayment at Transnnet Financials, building relationships that contributed to a 60% increase in sales over four years. I'm calm under pressure, quick to escalate complex cases, and able to adapt to new tools with minimal supervision.