At CNDFactory, I led the BMW Vantage App development and service improvement project, integrating data and services and setting up the KR customer service process with the Capgemini India DevOps team. A KR-developed service expanded to BMW Germany HQ.
I also managed BMW's Proactive Care implementation and KR system integration, connecting vehicle status monitoring with customer service, dealerships, service centers, the BMW app, and internal information systems. For SPC KR HQ's Happy Point app, I planned and operated an average of 100+ app events per month and launched a merchant app for inventory ordering and management.
Before CNDFactory, I led Samsung ePromoter operations at Concentrix, supporting online customer service and sales operations, KPI and SLA management across around 15 countries, and global training. I'm currently planning and operating SPHP, a wedding beauty event service platform, building its business process from 0 to 1 and creating a niche market through new service adoption.
