At Global Consulting Inc, I handled more than 350 disputes per month across PayPal, Stripe, and Klarna, resolving 85% within 48 hours. I also helped reduce Shopify merchant chargeback losses by 40%.
I optimized the dispute-handling process, cutting resolution time by 20%, and worked with cross-functional teams to expedite customer issue resolution.
At T. Williams & Associates, I managed a 50% increase in customer inquiries during peak seasons. I maintained a 65% resolution rate while introducing company offerings and identifying customer needs.
I analyzed customer feedback and contributed to improving sales scripts and call approaches, helping reduce recurring objections by 20%. I’ve used CRM and customer-support tools including Zendesk, Reamaze, and Send pulse.
