At Global Consulting Inc., I resolved customer cases across 60 ecommerce stores, handling order issues, refunds, disputes, and chargebacks while maintaining a 90% on-time resolution rate.
I investigated recurring issues and escalated a barrier to customer recovery: lower partial-refund offers were often rejected for disliked or ill-fitting products. This contributed to the introduction and implementation of higher, case-dependent refund thresholds.
At Zima EduTech Solutions, I guided customers from purchase through onboarding, training, and course completion. I monitored participation and followed up with inactive customers to identify barriers and help them re-engage.
At Smridu Ltd, I supported a large B2B corporate client of approximately 300 users across four renewal cycles. I also worked in customer service at Premium Vogue, recovering dissatisfied customers and supporting retention through practical resolutions.
