Open to opportunities

Gokul Raj

@gokulraj1

Message

I build AI-powered SaaS and platform products that improve adoption, efficiency, and customer outcomes.

India

Message

What I'm looking for

I'm looking to build AI-powered B2B SaaS and platform products where I can own strategy, customer discovery, roadmap, and end-to-end delivery while driving measurable customer and business outcomes.

At Lyzr AI, I own strategy, roadmap, and delivery for enterprise AI SaaS products, including an AI support platform that closed $500K ARR. I improved self-service resolution from 68% to 81%, reduced average handle time by 33%, and eliminated 20% of support escalations.

Previously at UrbanPiper, I scaled logistics integrations across India, LatAm, MENA, and the UK, contributing to 1.5x international revenue growth within a year. I also built a 0→1 merchant onboarding product that reduced rejection rates by 20% and shortened onboarding SLA to one day.

I've led customer discovery, product launches, API product delivery, and cross-functional teams, translating customer feedback and market data into measurable product improvements.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager

Current

Lyzr AI

Dec 2025 - Present (8 months)

Owns product strategy, roadmap, and end-to-end delivery for enterprise AI-powered SaaS products, partnering with customers to discover unmet needs and validate solutions. Closed $500K ARR by delivering an AI support platform that reduced average handle time by 33% and increased self-service resolution from 68% to 81%.