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GoÐfray《Leon User

@gofrayleonuser

I grow and retain customer accounts through proactive stakeholder management, onboarding, renewals, and delivery governance.

India

Message

What I'm looking for

I'm looking to lead customer relationships, onboarding, renewals, retention, and cross-functional delivery, using proactive stakeholder management and structured workflows to grow accounts and prevent churn.

I've managed customer relationships across Nirmalanandam and Storycat Creative, leading onboarding, stakeholder alignment, escalations, reviews, and delivery for active accounts.

At Storycat Creative, I managed 25+ accounts with INR 4L–INR 12.5L in monthly recurring value and coordinated 20+ contributors across Design, Content, Advertising, SEO, and Video Production. We delivered 200+ projects each month with 95%+ on-time completion.

I grew the active account base from 20 to 42 through proactive relationship management, operational improvements, and consistent service delivery. I've maintained 100% retention across fit-aligned accounts, renewed five accounts, and prevented potential churn across five key accounts.

Earlier, at AGC Autoworld and Basta Eco Products, I strengthened customer relationships through responsive communication, follow-ups, internal coordination, and issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Nirmalanandam

Nov 2025 - Present (10 months)

Managed 7 active customer accounts as the primary point of contact, leading onboarding, stakeholder alignment, and proactive risk mitigation. Coordinated 10+ contributors and sustained 100% retention across all fit-aligned accounts.

Customer Success Management Customer Onboarding Stakeholder Management Risk Mitigation Retention Project Coordination Communication Skills

Customer Success Manager

Storycat Creative Pvt Ltd

Mar 2024 - Nov 2025 (1 year 8 months)

Managed a portfolio of 25+ active customer accounts, serving as the primary point of contact for stakeholder communication, escalations, and project delivery. Coordinated 20+ contributors to deliver 200+ projects monthly with 95%+ on-time completion, achieving 100% retention and growing the account base from 20 to 42.

Customer Success Management Account Management Stakeholder Management Escalation Management Retention Churn Prevention Project Coordination Cross functional Leadership Delivery Governance Odoo ClickUp Microsoft Teams Slack Zoom Google Meet Google Workspace Excel Canva Meta Business Suite

Customer Relations Executive

AGC Autoworld

Jan 2022 - Mar 2024 (2 years 2 months)

Resolved customer inquiries and quotations by coordinating with internal teams, ensuring timely responses and positive customer experiences. Executed customer engagement and follow-up initiatives to strengthen relationships and improve retention.

Client Relations Customer Engagement Follow up Coordination Retention

Customer Relations Executive

Basta Eco Products

Mar 2019 - Jan 2022 (2 years 10 months)

Built and maintained customer relationships and stakeholder partnerships, supporting customer engagement, retention, and long-term satisfaction. Managed customer communications and cross-functional coordination to improve responsiveness and service consistency.

Client Relations Relationship Management Stakeholder Management Communication Skills Coordination