Godwin Nwogu

At Classicus Rentals, I lead customer service operations across enquiries, bookings, dispatch coordination, post-rental support, and issue resolution.

I redesigned support workflows to cut enquiry resolution time from four hours to under one hour. By analyzing feedback, resolving complaints, and introducing proactive follow-up, I increased customer retention from 55% to 78% within two months.

I established KPI and SLA tracking that improved on-time service delivery from 68% to 91%, while collaborating with dispatch, inventory, and operations teams to reduce service disruptions by 60%. I also train customer-facing staff and use CRM and operational tracking tools to improve service quality.

My background also includes facilities, logistics, digital marketing, site supervision, and process support. I bring experience coordinating vendors, managing teams and budgets, improving delivery cycles, and driving measurable customer-facing results.