Godrick Mukhwana
@godrickmukhwana1
Dedicated IT professional with expertise in customer support and data annotation.
What I'm looking for
I am a dedicated and detail-oriented professional with a strong background in information technology, customer support, and data annotation. My experience in SGS Kenya, has equipped me with the skills to handle customer interactions across multiple channels, ensuring timely resolutions and maintaining a positive customer experience. I am proficient in utilizing CRM tools and analyzing customer service data to implement process improvements.
During my tenure at SGS Kenya, I assisted customers via chat, voice, and email, providing personalized service and utilizing CRM tools to manage customer interactions effectively. My role as a Data Annotator at CloudFactory allowed me to annotate various datasets while ensuring quality assurance and collaborating with teams to optimize workflows. I am passionate about delivering exceptional service while maintaining professionalism and empathy.
Experience
Work history, roles, and key accomplishments
Annotated video, image, and LiDAR datasets using specialized tools like CVAT, Supervisely, Hasty, and Labelbox. Conducted quality assurance to ensure precise labeling and dataset consistency. Collaborated with teams to optimize annotation workflows.
IT Support | Customer Support
SGS Kenya
Jun 2023 - Dec 2024 (1 year 6 months)
Assisted customers via chat, voice, and email, providing timely resolutions and personalized service. Utilized CRM tools to manage and track customer interactions, ensuring accurate and up-to-date information. Used data-driven insights to propose enhancements and streamline customer relations processes.
Industrial Attachment
SGS Kenya Limited
Jan 2023 - May 2023 (4 months)
Performed clean installations of computer operating systems and other applications, along with setting up and troubleshooting LAN networks. Installed and set up printers, Desktop PCs, and Laptops, providing end-user support via email, phone, and in-person. Managed IT documents and performed data backup and restore for Desktops and Laptops.
Education
Degrees, certifications, and relevant coursework
Technical University of Mombasa
Bachelor of Science, Information Technology
Completed a comprehensive curriculum in Information Technology, focusing on core concepts and practical applications. Gained proficiency in various IT domains relevant to modern computing environments.
Bukura Agricultural College
Certificate, Computing
Acquired foundational knowledge and practical skills in computing through a focused certificate program. Developed basic competencies essential for entry-level roles in the IT sector.
Musingu Boys High School
Kenya Certificate of Secondary Education, General Studies
Completed secondary education, focusing on a broad curriculum across various subjects. Developed foundational academic skills and prepared for higher education.
Lugulu Boarding Primary School
Kenya Certificate of Primary Education, General Studies
Completed primary education, building fundamental literacy, numeracy, and general knowledge skills. Established a strong educational foundation for future learning.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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