GS

Looking for a job

Gnana Kumar S

@gnanakumars

Delivery Manager at Hexaware Technologies delivering Salesforce and D365 projects, including an AI chatbot for support.

At Hexaware Technologies, I serve as Assistant Director/SDM, delivering Salesforce and D365 projects. For BUPA Health Insurance, I manage service delivery for a .NET and MS Dynamic 365 CRM application, including SLA tracking, governance, and support.

At IQVIA, I worked as Project Manager/Delivery Lead and delivered Salesforce Marketing Cloud projects for global pharma clients. I designed customized email campaigns using AMP script and SSJS, and implemented SMS and WhatsApp campaigns.

Earlier, I worked across QA and mainframe delivery, including Salesforce, Big Data, ETL, and airline systems. I contributed to code migration and data migration from DB2 to UDB, and implemented Selenium-based QA automation.

Experience

Work history, roles, and key accomplishments

HT

Current

Assistant Director/SDM

Current

Hexaware Technologies

Dec 2024 - Present (1 year 11 months)

Owned implementation, delivery, and support of CRM projects (SFMC and MS Dynamics 365) for global clients. Managed team building, project planning, budgeting, and client governance.

Salesforce Marketing Cloud Microsoft Dynamics 365 Project Management Agile Scrum Jira Confluence ServiceNow ADO AI Chatbots GitHub Co Pilot

IQ

Project Manager/Delivery Lead

Jul 2011 - Aug 2024 (13 years 1 month)

Managed delivery of Salesforce, DWH, and Mainframe projects. Led QA teams, implemented automation, and ensured SLA compliance for global clients.

Salesforce DWH Mainframe ETL Selenium TestRail CMMI ISO Agile Scrum Project Management

SS

Consultant

Sonata Software

Apr 2005 - Jun 2011 (6 years 2 months)

Worked as a Mainframe developer and QA lead on projects for airline and pharma clients. Involved in development, testing, and process improvement.

Mainframe COBOL JCL DB2 VSAM QA Test Planning CMMI TMMI

IS

Software Engineer

Infinite Computer Solutions

Dec 2004 - Apr 2005 (4 months)

Involved in software development and testing activities, contributing to project delivery.

Education

Degrees, certifications, and relevant coursework

BU

Bangalore University

Master of Computer Applications, Computer Applications

Master of Computer Applications degree from Bangalore University, completed in 2003.

Tech stack

Software and tools used professionally

MuleSoft

Selenium

Tableau

Salesforce Sales Cloud

Oracle

Jira

Bugzilla

Python

Java

C

Confluence

SQL

ServiceNow

TestRail

Microsoft Dynamics 365

GitHub Copilot

MicroStrategy

AWS

Salesforce Marketing Cloud

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

4454k+ INR

Social media

Job categories

Delivery Manager Project Manager QA Manager Software Engineer Test Lead Technical Lead

Skills

Project Delivery Service Delivery Management Project Management Salesforce Marketing Cloud Salesforce Sales Cloud Microsoft Dynamics 365 Quality Assurance Software Testing Testing Automation Mainframe Development Data Warehouse ETL Big Data Data Integration Agile

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