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Chhaya Shinde

@chhayashinde1

Account delivery leader at Hexaware Technologies managing AXA Insurance’s $20M+ portfolio and driving account growth and delivery excellence.

India

Message

At Hexaware Technologies, I’m the Assistant VP and delivery leader for the AXA Insurance global account, a $20M+ portfolio spanning multiple geographies. I’m responsible for account growth, delivery excellence, client relationships, and end-to-end P&L and revenue targets.

At WNS Global Services, I was delivery director for process automation and RPA programs using Appian, Kofax, and BluePrism. I also worked on transformation programs that used GenAI and the Metaverse as enablers, and on strategy for business process automation and SaaS/BPaaS product development.

At Capgemini India, I was an Engagement Manager for end-to-end project delivery across Europe and the Middle East, alongside account management. My work included delivery for application development and maintenance engagements, project finance and resourcing, and risk management.

Earlier, I worked as a program manager at NSEiT Ltd, an offshore project manager at Capgemini India, a senior software developer/module leader at Patni Computer Systems, and a software developer/module leader at Trigyn Technologies Ltd. I’m PRINCE2 certified and an AWS Certified Cloud Practitioner, with experience in program management, digital transformation, and global delivery.

Experience

Work history, roles, and key accomplishments

Current

Assistant VP - Delivery leader

Current

Hexaware Technologies

Sep 2024 - Present (2 years 2 months)

Leading a global account (AXA Insurance) with a $20M+ portfolio, responsible for account growth, delivery excellence, and client relationship management. Owns end-to-end P&L and revenue targets while ensuring profitability and operational efficiency.

Program Management P&L management Customer Relationship Management Stakeholder Management Delivery Excellence Account Growth Operational Efficiency

Delivery Director

WNS Global Services

Sep 2022 - Sep 2024 (2 years)

Managed delivery for process automation and RPA programs using technologies like Appian, Kofax, and BluePrism. Led transformation programs leveraging GenAI and Metaverse, and handled client and stakeholder expectations.

Process Automation Robotic Process Automation Appian Kofax Blue Prism GenAI Metaverse Stakeholder Management Strategic Planning SaaS BPaaS

Engagement Manager

Capgemini India

Jan 2013 - Aug 2022 (9 years 7 months)

Managed end-to-end delivery of projects in Europe/ME region and account management. Led ADM engagements, managed client expectations, and oversaw project finance and resource optimization.

ADM Delivery Management Account Management Client Management Stakeholder Management Project Finance Resource Management Risk Management Industrialization Cost Benefit Analysis

Program Manager

NSEiT Ltd

Feb 2011 - Dec 2012 (1 year 10 months)

Managed delivery for multiple accounts and projects within a business unit. Owned software delivery aspects, communicated project plans and status, and handled project planning, monitoring, and control.

Program Management Project Planning Monitoring Control Stakeholder Management Communication Skills

Offshore Project Manager

Capgemini India

Jul 2003 - Jan 2011 (7 years 6 months)

Managed offshore projects across diverse technologies, with complete ownership of development aspects. Handled project planning, monitoring, control, scheduling, and tracking of budget, effort, and delivery.

Offshore Project Management Project Planning Monitoring Control Scheduling Budget Tracking Level Of Effort Tracking Delivery Tracking