mahua bhattacharya
@mahuabhattacharya
IT Delivery Manager at Deloitte Consulting delivering Salesforce transformations for public-sector clients with AI-augmented workflows.
IndiaWhat I'm looking for
At Deloitte Consulting, I lead delivery of Salesforce programs for public-sector clients, including Child Welfare, Medicaid, Environmental & Energy Protection, and DMV. I manage teams of 50+ and apply AI-augmented delivery practices that improved efficiency in testing, development, and management workflows.
Earlier at Deloitte Consulting, I delivered Salesforce functional design and data migration, after working on Siebel implementations at Deloitte Consulting, Infosys, Cognizant Technology Solutions, and Tech Mahindra Ltd. I’ve established quality frameworks across SIT, UAT, security, performance, and ADA testing, and supported go-lives with zero critical incidents.
Experience
Work history, roles, and key accomplishments
Lead end-to-end delivery of Salesforce programs for Public Sector clients, managing 50+ offshore team members and achieving near-100% timeline adherence. Drive AI-augmented delivery adoption and quality governance across multiple engagements.
Managed a 5-member offshore functional team capturing requirements and delivering user stories for large-scale Salesforce implementations. Delivered functional design for case lifecycle, email management, SLA management, and live chat, and owned data migration strategy using Data Loader.
Led technical design and delivery on Siebel-based implementations, coordinating with functional and offshore teams to meet client delivery timelines.
Led technical design and implementation of a Siebel module with a 6-member team. Analyzed functional requirements and proposed technical designs aligned to client needs.
Analyzed business requirements and independently designed and developed application modules (Configuration and EAI) on Siebel. Coordinated with onsite teams to deliver quality deliverables on schedule and supported production migration.
Built Low-Level Design from High-Level Design specifications for Siebel Order Management and Product Configuration modules.
Education
Degrees, certifications, and relevant coursework
Government College of Engineering & Ceramic Technology
Bachelor of Technology, Computer Science & Engineering
2003 - 2007
Bachelor of Technology in Computer Science & Engineering from Government College of Engineering & Ceramic Technology, 2003-2007.
Salesforce
Salesforce Administrator Certification, Salesforce Administration
Salesforce Administrator Certification.
Salesforce
Salesforce Public Sector Industry Foundation, Salesforce Public Sector
Salesforce Public Sector Industry Foundation certification.
Indian School of Business
ISB AI Leadership Program, Artificial Intelligence Leadership
ISB AI Leadership Program.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring mahua?
You can contact mahua and 90k+ other talented remote workers on Himalayas.
Message mahuaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
