glyn miles
@glynmiles
Head of Research and hospitality operations leader blending data, people leadership, measurable impact.
IndiaWhat I'm looking for
I bring over two decades of hands-on hospitality leadership across the UK, Australia, New Zealand, and India, and then stepped into four years as Head of Research in the executive talent and diversity sector. I combine strong data literacy—Salesforce, Advanced Excel, and LinkedIn Recruiter—with practical, customer-facing operations experience to deliver outcomes that can be measured.
At WeQual, I led research by building data pipelines, mapping high-potential talent globally, and pairing literature reviews with targeted outreach to identify and engage senior female executives. My work supported the transition of over 300 women from SVP roles into the C-suite, and I’m equally comfortable running complex operational environments—such as managing full resort operations with accountability for guest experience, budgets, and teams.
Experience
Work history, roles, and key accomplishments
Freelance Business Consultant
Self-Employed
Mar 2024 - Present (2 years 4 months)
Provide freelance consulting to local businesses in Goa, advising on operations, service standards, and day-to-day management.
Head of Research
WeQual
Nov 2019 - Mar 2024 (4 years 4 months)
Led research in the diversity and executive leadership sector, building data pipelines and mapping high-potential talent globally.
Resort Manager
Peace Garden Resort
Jan 2010 - Jan 2019 (9 years)
Managed full resort operations including guest experience, staff management, budgets, and day-to-day running of the business.
Assistant Manager
The Spinning Wheel
Feb 2005 - Jun 2010 (5 years 4 months)
Oversaw front-of-house operations, including shift running, staff management, key holding, kitchen oversight, and stock control.
Picker and Producer
Montana Wine
May 2004 - Dec 2004 (7 months)
Participated in selecting, producing, and vetting red wine varieties during the 2004 vintage, from vine to finished product.
Chef de Partie
Sidewinder / Cibo Catering
Jan 2003 - Apr 2004 (1 year 3 months)
Ran and closed shifts for a food franchise, preparing hot and cold food to a high standard including buffets and traditional Sunday roasts.
Assistant Manager
The Crown Hotel
Sep 1998 - Jan 2003 (4 years 4 months)
Responsible for front-of-house and kitchen procedures, cellar management, stock control, and key holding.
Waiter, promoted to Maître d'
The Bourbon and Beefsteak Bar
Jun 1995 - Aug 1998 (3 years 2 months)
Managed front-of-house procedures for a high-volume, 24-hour restaurant, including block booking control and delivering exceptional service.
Education
Degrees, certifications, and relevant coursework
King's College School
A-Levels, A-Level subjects
Completed A-Levels including English, Mathematics, Geography, and Physics.
King's College School
GCSEs, General education
Earned 7 GCSEs at King's College School.
Richmond College
NVQ Level 1 & 2, Catering
Completed NVQ Level 1 and Level 2 qualifications in Catering.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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