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Glory Sunday

@glorysunday1

Customer Support Specialist at Arcvamp Technologies, resolving customer issues and improving support workflows across email, chat, WhatsApp, and phone.

Nigeria

Message

At Arcvamp Technologies, I supported clients and end users through email, live chat, WhatsApp, and phone. I prioritised tickets by urgency and business impact, kept customers informed on escalated cases, and tracked issues through to resolution.

At NowNow Digital Systems, I supported clients across the US and Canada using HubSpot and Salesforce. I worked with operations and IT teams to resolve issues quickly, contributing to a 15% improvement in customer satisfaction scores.

At Car Quest Automobile, I handled more than 80 customer inquiries daily and maintained a 98% satisfaction rating for 18 consecutive months. I also reduced average response time by 25% through case prioritisation and workflow optimisation, and mentored three junior representatives.

Experience

Work history, roles, and key accomplishments

Senior Customer Support Specialist

Arcvamp Technologies

Jan 2025 - Jan 2026 (1 year)

Provided customer support via email, live chat, WhatsApp, and phone, handling inquiries, complaints, and follow-ups. Managed support tickets, prioritized cases, and escalated complex technical issues to engineering.

Customer Support Email Support Live Chat Phone Support WhatsApp Ticket Management Case Prioritization SLA Management Escalation Handling CRM Documentation

Customer Service Specialist

NowNow Digital Systems

Jan 2023 - Jan 2025 (2 years)

Supported clients across the US and Canada, managing inquiries and follow-ups through HubSpot and Salesforce. Improved customer satisfaction scores by 15% by collaborating with operations and IT teams.

Customer Support HubSpot Salesforce CRM Escalation Handling Documentation Service Level Targets Customer Satisfaction

Customer Service Representative

Car Quest Automobile

Jan 2021 - Jan 2023 (2 years)

Handled 80+ customer inquiries daily across phone, email, and live chat. Maintained a 98% customer satisfaction rating for 18 months and reduced response time by 25% through case prioritization.

Customer Support Phone Support Email Support Live Chat Case Prioritization Workflow Optimization Mentorship performance reporting CRM

Administrative and Customer Service Assistant

Swiftedge Solution

Jan 2021 - Dec 2021 (11 months)

Served as a primary contact for customer inquiries, resolving 95% within 24 hours. Improved record-keeping and stock systems, reducing inventory waste and enhancing customer satisfaction.

Customer Support Record keeping Inventory Management Quickbooks Excel Administrative Support Event Coordination Budget Management