At Arcvamp Technologies, I supported clients and end users across email, live chat, WhatsApp, and phone. I prioritised support tickets by urgency and business impact, tracked cases through resolution, and escalated complex technical problems to the engineering team.
At Car Quest Automobile, I handled 80+ customer inquiries daily and maintained a 98% customer satisfaction rating for 18 consecutive months. I also reduced average response time by 25% through case prioritisation and workflow optimisation, and mentored three junior representatives.
