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Valeria Quiros

@valeriaquiros

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Customer Care Service Delivery Analyst at Boston Scientific improving U.S. healthcare order processing.

Costa Rica

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At Boston Scientific, I manage end-to-end order processing for healthcare providers across the United States. I work with teams across Finance, Supply Chain, Logistics, Inventory Management, and Sales to resolve order, billing, pricing, inventory, and delivery issues.

As a PTP Analyst I at Boston Scientific, I managed Procure-to-Pay operations for U.S. business operations. I also led supplier payment transformation initiatives to improve operational efficiency and the supplier experience.

At Cooperativa de Productores de Leche Dos Pinos R.L, I developed operational reports and KPI dashboards and automated reporting and administrative processes. I also coordinated financing programs and implemented process improvements.

At Banco de Costa Rica, I handled financial transactions, loans, credit products, and banking operations. I hold business administration degrees from Universidad de Costa Rica and am completing Project Management Professional (PMP) exam preparation.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Analyst I, Customer Care

Current

Boston Scientific

Feb 2026 - Present (8 months)

Manage end-to-end order processing for healthcare providers across the United States, ensuring operational accuracy, SLA compliance, and customer satisfaction. Partner with cross-functional teams to resolve complex order, billing, pricing, inventory, and delivery issues.

SAP Order Management Customer Service Data Analysis KPI Reporting Process Improvement Stakeholder Management Cross Functional Collaboration

PTP Analyst I, GBS

Boston Scientific

Sep 2023 - Feb 2026 (2 years 5 months)

Managed end-to-end Procure-to-Pay (P2P) operations, supporting procurement, accounts payable, supplier management, invoice processing, and purchase order activities for U.S. business operations. Served as primary liaison between suppliers and internal stakeholders to resolve complex invoice, payment, and purchasing issues.

SAP SAP Ariba Procure To Pay Accounts Payable Supplier Management Invoice Processing Purchase Order Financial Analysis Process Improvement

Agente de Atención al Asociado

Cooperativa de Productores de Leche Dos Pinos R.L

Dec 2020 - Sep 2023 (2 years 9 months)

Led cross-functional initiatives focused on operational excellence, financial process improvement, and stakeholder collaboration. Coordinated implementation of financing programs and developed operational reports and KPI dashboards to support management decision-making.

Process Improvement KPI Reporting Data Analysis Finance Operations Stakeholder Management Cross Functional Collaboration Automation

Oficial de Servicio al Cliente

Banco de Costa Rica

Dec 2016 - Dec 2020 (4 years)

Managed financial transactions, loans, credit products, and banking operations while ensuring regulatory compliance, operational accuracy, and exceptional customer service. Resolved complex customer inquiries and collaborated with internal teams to ensure timely issue resolution.

Customer Service Financial Transactions Banking Operations Regulatory Compliance Data Analysis Continuous Improvement