At Eve’s Collection, I assisted customers with clothing and footwear inquiries, order and payment questions, and product availability. I engaged with 100+ customers daily through live chat and sent and responded to 200+ customer emails.
At Ghana National Gas Limited Company, I responded to scholarship beneficiaries’ questions about payments and helped community members understand procedures for accessing gas-related products and services. I documented inquiries and follow-ups, and escalated unresolved concerns to the appropriate personnel.
At Ghana Education Trust Fund (GETFUND), I reduced the escalation rate by 30% through effective problem solving and coordinated scheduling for 200+ visitors weekly. My experience also includes maintaining records and supporting front-office operations at Accra Metropolitan Assembly.
