Open to opportunities

Gloria Ibeyinwa

@gloriaibeyinwa

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Detail-oriented entry-level Customer Service Representative and Personal Assistant focused on smooth daily operations.

Nigeria

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What I'm looking for

I’m looking for a dynamic work environment where I can use my customer-focused communication and strong administrative support to solve problems, coordinate schedules and orders, and help ensure smooth daily operations.

I’m a detail-oriented, highly organized entry-level Customer Service Representative/Personal Assistant with a strong ability to handle administrative tasks, manage schedules, and provide excellent customer support.

At Charisma Cosmetics, I greeted and assisted customers with product inquiries, processed returns, handled complaints professionally, and educated clients on skincare and beauty products, including usage, benefits, and promotions. I also managed online and in-store orders to ensure accurate, timely fulfillment.

I handle inquiries through emails, phone calls, and social media, while keeping operations running smoothly by coordinating with suppliers and buyers, tracking stock levels, and managing both domestic and international logistics.

Earlier, as a Radio Intern and later as a Crew Member, I supported sound engineers and producers with audio editing and mixing, set up and tested broadcasting equipment, and organized schedules and bookings for radio guests and interviews.

Experience

Work history, roles, and key accomplishments

Customer Service & PA

Charisma Cosmetics

Jan 2022 - Jan 2025 (3 years)

Provided front-line customer service by greeting customers, handling complaints and returns, and processing online and in-store orders. Managed stock levels and placed orders, coordinated domestic and international logistics, and handled customer inquiries via email, phone, and social media.

Customer Service Order Management Returns Processing Stock Control Supplier Coordination Logistics Coordination Social Media Customer Service Administrative Support

Radio Intern

Top Radio 90.9 FM

Jul 2023 - Sep 2023 (2 months)

Supported sound engineers and producers with audio editing and mixing for broadcasts. Assisted with broadcasting equipment setup and testing, organized guest interview schedules, maintained content playlists, and managed emails, social media messages, and listener feedback.

Audio Editing Mixing Microphone Management Playlists Messaging

Personal Assistant

Janey Cutz Fashion Design

Jan 2019 - Jan 2020 (1 year)

Maintained records of customers’ orders and tracked every transaction made. Resolved customer-related issues and reported them to support smooth day-to-day operations.

Record keeping Transaction recording Administrative Support Task Management Communication Skills Microsoft Office

Radio Crew Member

Stand Up Nigeria

Jan 2021 - Present (5 years 5 months)

Assisted in setting up and operating broadcasting equipment for live and recorded shows while monitoring audio levels and signal quality. Collaborated with producers, hosts, and technical staff to support seamless transmissions and adapt to studio needs.

Audio Levels Live Production Support Microphone Coordination Studio Operations Radio Transmission Support