Miriam Eneh
@miriameneh
Customer service and loan recovery professional who improves retention, resolves issues, and supports sales with CRM-driven follow-up.
NigeriaWhat I'm looking for
I’m a customer-focused professional with strong experience in customer service, loan recovery operations, sales support, and radio production. I’m known for communicating clearly, resolving customer issues, and maintaining excellent client satisfaction—especially in high-volume environments.
In my loan recovery roles, I contact customers with outstanding balances, negotiate repayment plans, and educate customers on loan terms and payment obligations. I monitor delinquent accounts, document interactions accurately, and collaborate with internal teams to resolve disputes and meet recovery targets.
Earlier, as a Customer Service Representative, I supported online customers via phone, email, and chat, managed customer accounts, and handled orders, returns, and exchanges. I also coordinated with internal stakeholders to improve service delivery, and I trained customer relations representatives to strengthen day-to-day operations.
I also bring a media background from radio production work, including guest scheduling, script preparation, studio support, and audio coordination. Whether it’s customer support or content production, I lead with care, compassion, competence, and commitment to delivering results.
Experience
Work history, roles, and key accomplishments
Loan Recovery Officer
MKtrend Outsourcing Ltd
Nov 2025 - Present (8 months)
Contacted customers with outstanding loan balances to negotiate repayment plans and educated them on loan terms and payment methods. Monitors delinquent accounts and documents interactions while collaborating with the recovery team to meet targets.
Interview Assistant (Volunteer)
Avinco Ltd
Mar 2022 - Present (4 years 4 months)
Assisted with reviewing CVs and conducting mock interviews for job seekers transitioning into new fields. Helped support interview practices including screening questions and providing feedback.
Loan Recovery Agent
Bquins Solution Ltd
Mar 2020 - Nov 2025 (5 years 8 months)
Managed 100+ customer accounts and handled inquiries to maintain positive customer relationships. Recovered overdue loans by negotiating tailored repayment plans and coordinated with legal, IT, and finance to resolve customer disputes and ensure compliance.
Customer Service Representative
E-cart Internet Services (Jumia)
Sep 2017 - Mar 2020 (2 years 6 months)
Provided customer support to online customers via phone, email, and chat, handling inquiries, resolving issues, and managing orders, returns, and exchanges. Led and trained a customer relations team and used CRM tools to track interactions and follow up with customers.
Radio Intern and Producer Assistant
Bond/Metro FM
Feb 2016 - Sep 2017 (1 year 7 months)
Assisted with producing live and pre-recorded radio programs, including guest scheduling, script preparation, and show research. Supported audio editing, studio operations, and on-air content coordination while handling audience calls and drafting press releases/newsletters.
Sales Representative
Chi Enterprises
Aug 2013 - Feb 2016 (2 years 6 months)
Sold company products/services and educated customers on features, benefits, and promotions at the point of sale. Met and exceeded weekly and monthly sales targets and built long-term customer relationships to encourage repeat business.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor's Degree in Mass Communication, Mass Communication
2013 - 2018
Earned a Bachelor's degree in Mass Communication at the National Open University of Nigeria from 2013 to 2018.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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