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gloria brazzoni

@gloriabrazzoni

Program Manager at Werkspot (Part of Angi) who increased HomeStars platform adoption by 25% and reduced manual processing by 30%.

Netherlands

Message

At Werkspot (Part of Angi), I directed delivery of HomeStars’ international platform migration, aligning Product, Marketing, and Customer Service teams and increasing user adoption by 25%.

I also coordinated a user identity verification initiative for 180,000 users and partnered with engineering teams on AI-driven automation that reduced manual processing by 30%.

At Sennder, I implemented a regional shipment bidding strategy that increased conversion from 20% to 30%. I’ve also improved operational workflows and cost efficiency, and managed enterprise freight accounts at Sennder and Uber.

Experience

Work history, roles, and key accomplishments

Project Manager, Growth & Enablement

Werkspot

Jun 2024 - Jun 2026 (2 years)

Directed end-to-end client delivery and the integrated roadmap for the international platform migration of HomeStars, achieving a 25% increase in user adoption. Led cross-functional initiatives including identity verification of 180,000 users and AI-driven automation that reduced manual processing by 30%.

Project Management Cross functional Leadership Platform Migration AI Driven Automation Stakeholder Alignment KPI Governance Change Management

Program Manager II, Commercial Strategy

Sennder

Mar 2022 - May 2024 (2 years 2 months)

Led large-scale change management initiatives across international tech portfolios, managing resource allocation and KPI governance. Achieved a 10-point increase in conversion rate by implementing a regional shipment bidding strategy and optimizing carrier capacity flows in EMEA.

Program Management Change Management KPI Governance Resource Allocation Conversion Rate Optimization Carrier Management EMEA Operations

Program Manager, Operations Optimization

Sennder

Jun 2021 - Mar 2022 (9 months)

Mapped end-to-end operational processes to uncover inefficiencies and cost drivers, improving unit economics across the EMEA network. Implemented standardized workflows that reduced manual tasks by 20% and scaled a digital marketplace unit from 5 to over 50 professionals.

Process Optimization Workflow Standardization Unit Economics Team Scaling Operational Efficiency EMEA Operations

Senior Account Operations Manager

Sennder

Oct 2020 - Jun 2021 (8 months)

Managed a $25M+ enterprise account portfolio, driving revenue growth through strategic planning and cross-functional coordination. Grew portfolio revenue by 8-15% YoY and improved NPS/CSAT by 10-25 points across key accounts.

Account Management Revenue Growth Strategic Planning Cross functional Coordination NPS Improvement CSAT Improvement Enterprise Accounts

Account Coordinator

Uber

Oct 2019 - Oct 2020 (1 year)

Supported the European launch of Uber Freight, onboarding and nurturing key client relationships. Directed end-to-end logistics operations for 100-150 weekly orders, monitoring P&L and using data analytics to identify efficiency and cost-saving opportunities.

Account Coordination Client Onboarding Logistics Operations P&L management Data Analysis Cost Optimization

International Operations Planner

Solvay

Mar 2018 - Aug 2018 (5 months)

Managed key Southern European accounts, using French, Spanish, and Italian to strengthen customer relationships. Coordinated order management across customers, sales, plants, and suppliers to ensure on-time deliveries.

Operations Planning Order Management Customer Relationship Management Multilingual Communication Supply Chain Coordination

Education

Degrees, certifications, and relevant coursework

University of Strathclyde

Integrated Master, International Business and Modern Languages

2014 - 2019

Grade: Distinction

Integrated Master Programme in International Business and Modern Languages, graduated with distinction, majoring in Business, Marketing with Languages. Obtained C1-level certificates in French and Spanish.

IAELYON School of Management

Master Exchange, International Management

2017 - 2018

Erasmus exchange in International Management, with coursework in Geopolitics, International Business Development, and International Marketing and Management, taught entirely in French.