Open to opportunities

Glenn Pantua

@glennpantua

Content Moderator with 6 years of experience in policy enforcement, case review, and platform safety. Detail-oriented and reliable.

Philippines

Message

What I'm looking for

I seek a role where I can apply content-moderation and support expertise, handle escalations, collaborate cross-functionally, and grow into broader operations or team-lead responsibilities in a communicative, process-driven environment.

I am an experienced content moderator and fulfillment support specialist who helps keep social platforms safe and supports onboarding and account-management workflows. I have a track record of investigating user reports, handling escalations, applying appropriate actions, and coordinating with cross-functional teams to resolve issues.

I also provide operational support for new hires and rehires, perform root-cause analysis on escalations, generate and assign ticket reports, and liaise with second-level and onsite teams to complete requests. I work well independently or in teams and prioritize clear communication and practical solutions to improve processes and outcomes.

Experience

Work history, roles, and key accomplishments

Content Moderator

Cognizant Technology Solutions

Jun 2019 - Apr 2025 (5 years 10 months)

Moderated a global social media platform to ensure safety and compliance, investigated user reports and handled escalations, and supported fulfillment management processes to improve resolution workflows.

Content Moderation Escalation Management Root Cause Analysis Ticketing Systems Reporting