gladys s

I am a Business Operations and Supply Chain professional with experience across procurement, supplier management, logistics, inventory, e-commerce operations, customer operations, project coordination, and remote international work.

My core experience is in managing business processes from planning and sourcing through fulfilment and delivery. I have led procurement and supplier operations, managed imports and logistics, established supplier SLAs and KPIs, and improved operational performance. Achievements include reducing procurement costs by 21%, warehouse running costs by 50%, and shipping costs by 15%, as well as generating over USD 100,000 from obsolete inventory.

I also have remote experience in e-commerce order management, customer operations, and international AI data-quality projects, using digital tools to manage information, resolve issues, maintain accuracy, and meet quality and productivity targets.

I enjoy solving operational problems, improving processes, working with data, and coordinating people and suppliers. I am interested in remote opportunities in business operations, supply chain, procurement, project coordination, customer operations, and e-commerce operations.