Open to opportunities

Gladys Mumbi

@gladysmumbi

Message

Operations and business development leader driving revenue and efficiency.

Kenya

Message

What I'm looking for

I seek a senior operations or business development role in healthcare where I can lead multi-site performance improvements, drive commercial growth, and build data-driven teams in a collaborative culture.

I am a strategic operations and business development leader with over six years' experience optimizing multi-site healthcare operations, driving revenue growth, and implementing scalable process improvements. I have a proven record strengthening provider networks, negotiating contracts, and leading cross-functional teams to deliver measurable performance outcomes.

My strengths include financial oversight, workflow optimization, KPI-driven reporting, and digital marketing for increased brand visibility. I have led regional operational oversight for multiple facilities, delivered double-digit revenue growth, and implemented quality audits and pricing frameworks that improved service reliability and commercial performance.

Experience

Work history, roles, and key accomplishments

Current

Regional Business Manager

Current

Bliss Healthcare Ltd

Sep 2023 - Present (2 years 5 months)

Provide operational oversight for 8 healthcare facilities across Eastern & Coast regions, implementing quality audits that improved service reliability by 25% and driving 30% revenue growth through commercial optimization and network expansion.

Operations Management Healthcare Quality Assurance Revenue Growth Budgeting Contract Negotiation Provider Network Management Process Improvement

Corporate Business Development Manager

ZuriHealth

Jun 2022 - Sep 2023 (1 year 3 months)

Led client acquisition and market expansion for telemedicine services, strengthening partnerships with insurers and hospitals and improving onboarding to increase platform uptake and retention.

Business Development Telemedicine Partnership Management Market Research Customer Onboarding Commercial Strategy Stakeholder Management

Sales Executive

Bliss Healthcare Ltd

Sep 2021 - Jun 2022 (9 months)

Drove facility-level commercial performance through community engagement and corporate relationship building, contributing to increased footfall and revenue growth.

Sales Community Engagement Corporate Sales Relationship Management Sales Training Revenue Generation CRM

Sales Executive

Last Stop Movers

Sep 2020 - Aug 2021 (11 months)

Managed inbound inquiries, qualified leads, prepared quotations and coordinated with operations to ensure smooth handovers, maintaining CRM records and daily sales activity reporting.

Lead Qualification Quotation Management CRM Customer Service Invoicing Reporting

Administrative Assistant

Gallant Corporate Ltd

Jan 2019 - Aug 2020 (1 year 7 months)

Supported financial and administrative processes, strengthening internal controls and improving workflow organization and reporting accuracy.

Administrative Support Internal Controls Reporting Workflow Optimization Office Administration

Accounts & Marketing Exec

Gertrude's Children's Hospital

May 2018 - Sep 2018 (4 months)

Managed payment processes, reconciliations and patient registration with high accuracy while supporting digitization and marketing outreach to improve patient flow and community visibility.

Patient Registration Data Entry Marketing Support Outreach Financial administration