Open to opportunities

Giuseppe Mari

@giuseppemari

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Subject Matter Expert with expertise in technical support and project management.

Italy

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and impactful project management.

I'm Giuseppe Mari, a dedicated professional with a strong background in political sciences and international relations, complemented by extensive experience in technical support and project management. My academic journey has equipped me with critical analytical skills, allowing me to navigate complex socio-economic landscapes effectively.

In my current role as a Subject Matter Expert at Teleperformance Service Greece, I leverage my expertise to assist operational teams, develop best practices, and maintain comprehensive knowledge documentation. My previous experience as a Technical Support Agent honed my problem-solving abilities and customer service skills, ensuring prompt and effective resolutions to inquiries.

With a commitment to continuous learning, I have pursued various certifications, including Project Management and Digital Marketing, to enhance my skill set further. I am passionate about utilizing my knowledge to drive organizational success and foster positive stakeholder relationships.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert

Current

Teleperformance Service Greece

Jan 2023 - Present (2 years 4 months)

Acted as a recognized product specialist, assisting operational teams and developing best practice documentation. Conducted 1-on-1 and team meetings to enhance team performance.

Team Collaboration Documentation Operational Best Practices Training

Technical Support Agent

Teleperformance Service Greece

Jan 2022 - Jan 2023 (1 year)

Provided prompt and empathic resolution of inquiries, utilizing technical expertise and active listening. Proficient in CRM software and skilled in de-escalating situations.

Technical Support CRM Software Active Listening Problem Solving Customer Service

Insurance Consultant

Alleanza Assicurazioni SpA

Feb 2016 - Mar 2018 (2 years 1 month)

Responsible for profiling and direct sale of insurance and financial solutions. Developed marketing strategies and managed local portfolio through effective prospecting and billing management.

Marketing Strategy Portfolio Management

Education

Degrees, certifications, and relevant coursework

Coursera

Professional Certification, Project Management

2024 - 2024

Activities and societies: Credential ID: YCKEBMBD6FJF

Pursuing a Professional Certification in Project Management, focusing on methodologies and tools for efficient project planning and execution.

24 Ore Business School

Master Executive, Institutional Relations and Public Affairs

2020 - 2020

Completed a Master Executive in Institutional Relations, Lobbying and Public Affairs, focusing on government relations strategies and management of relationships with key public stakeholders.

University of Salento

Bachelor's Degree, Political Sciences and International Relations

2015 - 2020

Activities and societies: Thesis: Theory of Justice, Analysis on John Rawls

Earned a Bachelor's Degree in Political Sciences and International Relations, providing a strong foundation in historical-political, sociological, and philosophical knowledge, with expertise in socioeconomic and legal issues.