Giovanna Quaglio
@giovannaquaglio
Psychology student skilled in marketing, communication, content, and AI data quality assurance.
AustraliaWhat I'm looking for
I am a psychology student with a strong interest in Marketing, Public Relations, and Human Resources, passionate about communication and strategy. I seek opportunities to apply my skills in dynamic environments that encourage growth and innovation.
In professional roles I have managed social media and created content while performing SEO and translation work, demonstrating adaptability and keen attention to detail. I have processed thousands of annotations weekly and specialized in linguistic tasks including MTPE and CAT tool workflows.
As a Quality Assurance Analyst at pitcrew.ai I reviewed alerts, diagnosed edge cases, eliminated false positives, and contributed product insights to improve client-facing AI systems. I also developed Level 1 customer support skills, logging tickets via HubSpot and ensuring SLA-aligned timely reviews.
I bring problem-solving, clear communication, and a continuous improvement mindset to every project, and I am eager to contribute to an organization where I can grow professionally while driving measurable results.
Experience
Work history, roles, and key accomplishments
Quality Assurance Analyst
Pitcrew.ai
Mar 2025 - Present (7 months)
Reviewed and validated alerts on the Pitcrew AI dashboard to ensure accuracy for client-facing systems, diagnosed edge cases and reduced false positives while meeting SLA requirements and supporting Level 1 customer support.
Data Annotator
TrustScale (e2f, Inc)
Jul 2022 - Present (3 years 3 months)
Labeled and annotated diverse data formats (entities, text classification, linguistic) and performed MTPE and QA to maintain high linguistic accuracy, delivering 2,500+ annotations per week and aligning guidelines with project teams.
English Translator
Freelance
Aug 2021 - Present (4 years 2 months)
Translated and proofread academic, medical, technology, and HR content between English and Portuguese and provided tailored English instruction for A1–B2 students to improve language proficiency.
Ads Quality Rater
WeLocalize, Inc
Feb 2023 - Sep 2025 (2 years 7 months)
Evaluated digital advertisement quality per guidelines, processing over 2,000 annotations per week to improve user experience and ad relevance across platforms.
Social Media Moderator
Casa Virtus
Feb 2021 - Jul 2021 (5 months)
Managed company social media presence by creating and curating content, developing content strategies, and engaging followers to strengthen brand voice and audience interaction.
Education
Degrees, certifications, and relevant coursework
Universidade de Ribeirão Preto (UNAERP)
Bachelor in Psychology, Psychology
Grade: 3.7
Pursuing a Bachelor in Psychology with coursework and practical activities focused on clinical and organizational psychology.
Institut Supérieur des Techniques de la Communication (ISTC)
Communications and Management
Completed studies in Communications and Management emphasizing communication strategies, leadership, conflict resolution, and team coordination.
Availability
Location
AustraliaAuthorized to work in
BrazilJob categories
Skills
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