Ginger Gaskamp
@gingergaskamp
Customer Service Manager driving guest satisfaction through process optimization, ticketing operations, and data accuracy.
United StatesWhat I'm looking for
I’m a Customer Service Manager with extensive experience leading ticketing, customer service, and operational coordination in a high-volume nonprofit environment. I’m known for clear communication, fast issue resolution, and building efficient workflows that improve the guest experience.
For years, I’ve led full-spectrum carnival ticketing and customer service operations—managing presale campaigns, high-volume transactions, refunds/credits, and fiscal accuracy. I’ve integrated POS and merchandise inventory systems with ComCash, strengthened omnichannel retail through Shopify and system merges, and helped implement a RodeoHouston carnival mobile app to raise customer satisfaction. I also recruit, train, and supervise seasonal teams, and I deliver sensory-friendly and proactive service enhancements.
I bring strong data and compliance habits, troubleshooting database-related issues and ensuring data accuracy and integrity using systems such as Oracle. I coordinate strategic partnerships with vendors and internal departments, develop execution timelines and committee communications, and support equitable community impact—especially by streamlining processes to better serve diverse audiences.
Experience
Work history, roles, and key accomplishments
Carnival Ticket Services Manager
Houston Livestock Show and Rodeo
May 2022 - Apr 2025 (2 years 11 months)
Managed full-spectrum operations for the Rodeo’s carnival and grounds ticketing, including presale campaigns and customer service. Led POS and merchandise integration work with ComCash and improved guest satisfaction through ticketing enhancements, sensory-friendly initiatives, and proactive issue resolution.
Staff Coordinator III - Merch Tickets
Houston Livestock Show and Rodeo
May 2016 - May 2022 (6 years)
Provided administrative and operational support for merchandise and carnival ticket programs, including volunteer scheduling, vendor paperwork, and customer service for presales. Managed online merchandise operations and supported ticket and will-call fulfillment, reconciliation, and inventory accuracy.
Staff Coordinator II - Ticket & Merch
Houston Livestock Show and Rodeo
Sep 2013 - May 2016 (2 years 8 months)
Administered carnival ticket sales and merchandise support, handling committee operations, budgets, dues, bidding, and fulfillment workflows. Supported data entry, payment processing, dispute resolution, and accurate royalty reporting into Oracle while driving merchandise turnover and credit accuracy improvements.
Coordinator, Exhibits & Attractions
Houston Livestock Show and Rodeo
Jun 2010 - Aug 2013 (3 years 2 months)
Coordinated carnival ticket sales operations and supported commercial exhibit affairs through vendor relationship management and process execution. Drove pre-sales growth, trained volunteers on POS implementation, and maintained exhibitor information requirements while performing data entry across database systems.
Exhibits & Attractions Assistant
Houston Livestock Show and Rodeo
Jan 2009 - Jun 2009 (5 months)
Supported exhibits and attractions operations with inventory transactions, purchasing documents, receiving, consignment sales, and inventory counts. Assisted with cash room transactions and sales arena customer interactions, as well as tour and mailing coordination.
Teacher
iKids, Inc.
Jul 2008 - Dec 2008 (5 months)
Taught K–5 student programs focused on computer classes and weebotics. Developed curriculum materials, delivered interactive classroom activities, and assessed student progress with feedback.
Substitute Teacher
Spring Branch ISD and Cypress-Fairbanks ISD
Mar 2008 - May 2008 (2 months)
Substituted for absent teachers by delivering lesson plans and managing student behavior to maintain a productive learning environment. Coordinated with school staff and administration and adapted instruction to different age groups and classroom needs.
Service Support Specialist
Provided service support at Thermo Fisher Scientific.
Corporate Receptionist
Hartman Management
Worked as a corporate receptionist for Hartman Management.
Receptionist
Worked as a receptionist at Thermo Fisher Scientific.
Education
Degrees, certifications, and relevant coursework
Texas Tech University
Bachelor of Arts, Communication Studies
Earned a Bachelor of Arts in Communication Studies from Texas Tech University.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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