Crystal Little

Developed and implemented skill-building activities for campus staff on special education database knowledge, federal guidelines, and administrator responsibilities in IEP meetings. Evaluated user problems using test scripts and expertise, assisting principals and teachers with support needs.

Prepared and presented documents for Individual Education Plan conferences, reviewing IEPs for educational, physical, and social development before parent discussions. Scheduled ARD meetings, notified parents, and distributed calendars to committee members in a timely fashion. Ensured federal/state timelines were met for ARD Committee functions, monitored paperwork, and completed required lists, f

Developed and implemented lesson plans fulfilling IEP requirements and district curriculum, demonstrating written evidence of preparation. Created lessons reflecting accommodations for student learning styles and needs, using technology including assistive technology. Served as liaison between district and campus staff regarding paperwork deadlines, staff development, and federal guidelines.

Developed individual educational plans (IEP) and led a resource class of ten students, promoting language development through reading and storytelling. Administered district formative assessments, local checkpoints, and STAAR tests, enhancing lessons using Smart Board technology and computers. Coordinated after-school tutoring and designed age/level-appropriate lesson plans, receiving positive fee

Managed a high volume of customers daily with a focus on satisfaction, conducting training and mentoring team members to promote productivity and accuracy. Resolved concerns with products or services to aid retention and drive sales. Developed documentation and logs of solutions, generating reports and monitoring trends in customer interaction to evaluate processes and identify improvement opportu

Resolved customer complaints while prioritizing satisfaction and loyalty, training and mentoring associates on performance strategies and service techniques. Supervised employees, assessed performance, and managed workflow to meet or exceed quality service goals. Aided senior leadership in decision-making processes, generated daily reports, and reviewed repeated operational issues to solve problem

Completed graduate-level coursework focusing on pedagogical methods for teaching science at the secondary level. Studied curriculum development, classroom management, and assessment strategies specific to science education.

Focused studies on the history and cultural impact of African Americans. Explored key historical periods, social movements, and significant figures within African American history.