Gina Givens
@ginagivens
Certified Clinical Hemodialysis Technician with 5+ years in healthcare ops and remote support.
United StatesWhat I'm looking for
I’m a detail-oriented Certified Clinical Hemodialysis Technician (CCHT) with 5+ years of experience spanning healthcare operations, documentation management, and remote service environments. I’m known for accurately recording sensitive patient/customer information, resolving concerns, and maintaining confidentiality through strong compliance habits.
In my current role, I monitor patient treatment data and document medical information in electronic systems while ensuring infection control and quality assurance standards. Previously, I supported dialysis operations through precise recordkeeping and, earlier, handled high-volume insurance customer service—managing inquiries about benefits, claims, billing, eligibility, and account management using CRM and multiple software systems.
Experience
Work history, roles, and key accomplishments
CCHT Hemodialysis Technician
Fresenius Kidney Care
Jul 2023 - Present (2 years 11 months)
Delivered patient-centered hemodialysis care while maintaining compliance with healthcare regulations and safety protocols. Monitored treatment data and maintained accurate medical records in electronic systems, ensuring infection control and quality assurance standards.
Dialysis Technician
Fresenius Kidney Care
Jan 2022 - Jan 2023 (1 year)
Supported daily clinical dialysis operations by preparing equipment and maintaining treatment records in line with organizational policies. Coordinated workflow with healthcare staff and provided patient support while following process-compliance requirements.
Remote Customer Service Rep
Conduent (Humana Insurance Account)
Jan 2019 - Jan 2022 (3 years)
Handled high-volume remote customer interactions for insurance benefits, claims, billing, eligibility, and account management. Resolved inquiries through research and documentation within company systems while maintaining confidentiality and meeting productivity and quality expectations.
Education
Degrees, certifications, and relevant coursework
Medical Assistant Training Program
Medical Assistant Diploma, Medical Assisting
Completed a Medical Assistant diploma program. Trained in medical assistant responsibilities as part of the program.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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